Privacy Policy

1. Who we are

Synsify is a digital product studio based in Kampala, Uganda. We design, engineer, and ship web systems, applications, and digital products for businesses across East Africa.

When this policy refers to "Synsify", "we", "us", or "our", it means Synsify and its operators. You can contact us at hello@bookings.synsify.africa or via WhatsApp at +256 772 885 801.

2. What data we collect

We collect the following types of personal data:

• Contact information — your name, email address, phone number, and company name when you submit our contact form, onboarding form, or newsletter subscription.
• Project information — details about your project, budget, and business needs that you share with us when enquiring about our services.
• Usage data — anonymised data about how you interact with our website, including pages visited, time spent, and general location (country/city level). We use Google Analytics for this.
• Communications — records of emails, WhatsApp messages, and calls between you and Synsify in the course of a project or enquiry.

We do not collect sensitive personal data such as financial account numbers, health information, or government identity numbers.

3. How we use your data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes and proposals.
• To deliver the services you have commissioned from us.
• To send you relevant updates about your project.
• To send Field Notes articles and updates if you have subscribed to our newsletter. You can unsubscribe at any time.
• To improve our website and services based on anonymised usage data.
• To comply with legal obligations.

We do not use your data for automated decision-making or profiling.

4. How we share your data

We do not sell your personal data to third parties. We share data only in the following circumstances:

• Service providers — we use Resend (email delivery), Google Analytics (website analytics), and Cal.com (appointment scheduling). Each of these has their own privacy policy and processes data on our behalf.
• Legal requirements — we may disclose data if required to do so by law or in response to valid legal process.
• Business transfers — in the event Synsify is acquired or merges with another entity, your data may be transferred as part of that transaction.

5. How long we keep your data

We keep your personal data for as long as is necessary for the purposes described in this policy:

• Enquiries that did not become projects — 12 months from last contact.
• Active and completed projects — 5 years from project completion, for legal and accounting purposes.
• Newsletter subscribers — until you unsubscribe.
• Analytics data — anonymised, retained per Google Analytics default settings.

6. Your rights

Under the Uganda Data Protection and Privacy Act 2019 and applicable international data protection law, you have the following rights:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your data.
• The right to object to processing of your data.
• The right to withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, contact us at hello@bookings.synsify.africa. We will respond within 30 days.

7. Cookies

Our website uses cookies for the following purposes:

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — Google Analytics cookies that help us understand how visitors use the site. These are anonymised and do not identify you personally.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

8. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS. We do not store payment card information — payments are processed by third-party providers.

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

9. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the "last updated" date at the top. If changes are significant, we will notify active clients directly. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: hello@bookings.synsify.africa
• WhatsApp: +256 772 885 801
• Address: Ozahi Building, Martyrs Way, Ntinda, Kampala, Uganda